For us, every detail matters
About Matters
A ritual of care
At Matters we specialise in the immaculate upkeep of private residences and short-term rentals in Auckland, Wellington and Wanaka.
We deliver the regular rituals of care that enable homes and holiday spaces to run smoothly, and beautifully for ultimate peace of mind.
Discreet and highly personalised, our service is crafted around the things that matter most to you.
From perfect fold to gleaming finish, we make your place feel like home - but better.
Commercial Cleaning
We provide a comprehensive cleaning service for commercial spaces that demand executive standards of care.
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With discretion and precision, our team becomes a quiet constant: anticipating needs and maintaining the high standards of a prestige home to ensure this season is defined by connection, not chores
learn moreExecutive Housekeeping
There’s a quiet comfort that comes when your home simply works — when every detail is considered, every surface gleams, and every task is completed before you even think to ask. Our Executive Housekeeping service has been designed for discerning households who expect more than cleaning — they expect care, organisation, and seamless day-to-day support.
learn morePrivate housekeeping
We're the invisible hands that enable the smooth running of elegant homes. Your home is personal, and so is how you like it, so you'll always have the same staff every time. Cleaning and resetting, our highly trained team take care of every detail to a level you can't wait to come home to.
learn moreShort term rental management
Our expert team manages a portfolio of short-term and Airbnb rental properties throughout Auckland. Highly personalised, our end-to-end service manages every aspect of your investment, from property preparation to listing and bookings management, cleaning and resetting, guest vetting, customer service, and beyond. Simply hand us the keys, and we'll do the rest.
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Our Services
What we do
Our expert service is crafted around the things that matter the most to you
From perfect fold to guest vetting, property fit-outs and a gleaming finish, we make your place feel like home—but better.
This place was great for our family group. There was plenty of space. A nice large kitchen made it easy for everyone to help with the cooking. The armchairs and sofa were comfortable, whether for conversation or watching the football. There were plenty of heat pumps as well as a fireplace and bonus sauna!
Warm and cozy, homie vibe
We had a great stay at this Queenstown property and would happily recommend it. It was really well looked after, check-in was straightforward and easy, and communication with the host was quick and seamless throughout. Having dedicated parking made arriving and getting around so much easier. There’s EV charging a 2-3 minute drive away from the property, which was a great bonus. The location was ideal, just a few minutes drive to Five Mile Shopping Centre for groceries, with plenty of great eateries and restaurants close by too, including a really nice Japanese restaurant. It's also about a 5 minute drive to Queenstown Airport, while still being a short drive to the wider Queenstown area and lake front. The two-bedroom villa was comfortable, and exactly as described, with everything we needed for a relaxed stay, fast WiFi, Netflix, a well-equipped kitchen, and views of The Remarkables. We'd definitely stay here again.
Stayed here with a friend while exploring Central Otago and this Queenstown villa exceeded expectations. The property was spotless, beautifully presented, and exactly as described.
The view of the Remarkables was stunning. It made every morning coffee in the courtyard a highlight. The villa is peaceful, comfortable, and perfectly set up for two guests, but it would easily accommodate up to four with two bedrooms. The linen and beds were comfortable. There was ample storage.
Loved the open-plan living area and fully equipped kitchen. The wifi was fast, no lagging netflix movies. The accomodation was well heated and cosy. After long days exploring the region, it felt like a home away from home.
The location is excellent, just minutes from Five Mile Shopping Centre and Queenstown Airport, with easy access to Queenstown CBD, Arrowtown, Glenorchy, Coronet Peak, and The Remarkables ski fields. Dedicated secure parking was an added bonus and made getting around easy.
Communication was seamless from booking through to check-out, and the property was exceptionally well maintained throughout. We would happily stay again and highly recommend it to anyone looking for a quality Queenstown stay that offers the perfect balance of comfort, convenience, location, and value.
Matters go the extra mile and completely transform our home - I look forward to Thursdays as it's the day they come!
We used Global Matters to clean our home in Remuera post renovation and before going on the market. Their attention to detail and extremely high standards, left the house absolutely sparkling. Thanks Ana & team!
Ana's team did a great spring clean for my kitchen and pantry, excellent attention to detail and very time efficient.
Ana and team have done a wonderful job for us taking care of our AirBnB. The cleans are thorough, linen of top quality and well cared for. They are very easy to contact and communicate with and on top of all the jobs that need doing. We have used the team multiple times and will continue to do so.
Ana and her team have been amazing!! So reliable and go the extra mile always!!! I’m very impressed with what services Matters has done from management of short term rentals to maintenance to special requests from tenants and not only are they great to me as a property owner but also so accommodating to the guests too!! Highly recommend Matters for your cleaning and short term property management!
Fantastic. Super hard worker. Thanks
A fantastic team that are great to deal with and always deliver to a very high standard. Great attention to detail and the team go the extra mile to make sure a great job is done. Great communication across the whole team. Highly recommend.
Impeccable communication, impeccable attention to detail and much more than I could ever hope for.
Absolutely incredible. Ana and her team are magic fairy godmothers who make life manageable and my home better than I could’ve imagined. Highly recommend.
Ana and her team completely sorted and reorganised my house to accomodate some AirBnB bookings. the house has never looked so good. Nothing is a problem and everything is done to a high standard. Highly recommemd A++++
We work huge JOBS we also have loads of kids...Ana's team of housekeepers are immaculate. They go the extra mile + every time. Ana has an eye like no other & a relatable, personable demeanour to match. Our household wouldn't function in seamless order & upkeep like it does without her service. Love XX
Our airbnb is in dedicated hands on hands. Direct & consistent communication makes it easy to know exactly where we are at & allows open lines of comms with an infectious bubbly & friendly voice behind each phone call. Ana is great; her staff are reliable. We highly recommend Matters. Nga Mihi
Ana is exceptional; with her hands on the pulse at all times & honest communication we feel our family home is in safe hands & handled with the utmost care. 100% +++ recommend Ana & her team of fantastic housekeepers who turn over our home efficiently and exceptionally.
Absolute Wizard! Eye for detail like no other, we adore Ana's team, we have been with her since June 2021. Her manner is enthusiastic which rubs off on her staff who greet us 3 times a week with a smile & leave behind a squeaky clean home xx
Top team; so greatful we stumbled across Matters upon moving home from Hong Kong.
Matters does not disappoint - I recommend to all colleagues in need of housekeeping & general house management. Those hidden hands are appreciated in our very busy household. We have been with Ana & team for 2 years.
Living overseas & knowing our property is in caring hands offering us an A+ service is reassuring. We don't have to worry about anything & Anas team always go that extra mile. Ana is easy and direct with her communication, with an approachable manner she is always making it a seamless operation with us being so far away from our home.
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