Short term rental management
What we do
End to end management of elegant places and spaces.
We manage a portfolio of short term and AirBnB rentals throughout Auckland. Highly personalised, our end-to-end service manages every aspect of your investment, from property preparation to listing and bookings management, cleaning and resetting, guest customer service and beyond. Simply hand us the keys, and we'll do the rest.
Our short term rental packages
At MATTERS, we believe the guest experience is paramount. Whether you choose our Fully Managed or Hybrid service, you can trust us to deliver exceptional care and attention to every detail that matters.
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Fully managed
Our fully managed service offers a complete, seamless solution for property owners. Aimed at delivering owners maximum income with minimum hassle, we manage everything from listings and guest communications, to turnover and maintenance. Our systems are designed so teams and technology work in tandem: so both your guests and your property receive the highest level of care. Service includes:
24/7 support: We have a dedicated support team on call for guests and owners around the clock. This enables us to address guest needs promptly, to ensure a seamless and enjoyable stay.
Premium turnovers: ur professional housekeepers take care of cleaning, linen changes, laundering and restocking, to ensure a hotel-worthy check-in every time.
Linen and consumables: We know the details can make all the difference to a stay. We provide hotel-grade, all-white linen, Eco Store consumables and a curation of decadent favours for your guests.
Maximised returns: We take a strategic approach to the management and marketing of your property. We place focus on maximising your rental income while maintaining the impeccable level of quality guests love.
MATTERS branded gift boxes: For longer stays, we offer specially curated gift boxes to make your guests’ stay even more memorable.
Hybrid Management
Our Hybrid management service offers a flexible solution for property owners who prefer to handle certain aspects of their rental themselves. Owners manage their own listing and guest communication, while our highly trained team takes care of the housekeeping and turnovers. Service includes:
24/7 support: Our dedicated support team is on call for guests and owners around the clock. This enables us to address guest needs promptly, to ensure a seamless and enjoyable stay.
Premium turnovers: Our professional housekeepers take care of cleaning, linen changes, laundering and restocking, to ensure a hotel-worthy check-in every time.
Linen and consumables: We know the details can make all the difference to a stay. We provide hotel-grade, all-white linen, Eco Store consumables and a curation of decadent favours for your guests.
Maximised returns: When it comes to premium stays, the little things really matter. Our service is designed to help you achieve premium rates, so that you get the best out of your investment.
Linen hire
Linen can be a powerful way to elevate a property’s appeal. We supply and manage the turnover of all-white, hotel-grade luxury linen. From plush towels to crisp sheets, guests delight in five star level linen with every stay. Service includes:
Seamless service: We handle all logistics of linen laundering. Our efficient service means your property is always guest-ready, making transitions smooth and hassle-free.
Custom options: Customise your linen service to align with your property’s aesthetics and guest preferences. Choose from a range of styles and setups to enhance the guest experience in your unique space.
Reliable supply: Rely on our consistent and timely linen. We make sure you never run out of necessary items, maintaining high standards and guest comfort at all times.
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Our airbnb is in dedicated hands on hands. Direct & consistent communication makes it easy to know exactly where we are at & allows open lines of comms with an infectious bubbly & friendly voice behind each phone call. Ana is great; her staff are reliable. We highly recommend Matters. Nga Mihi
Living overseas & knowing our property is in caring hands offering us an A+ service is reassuring. We don't have to worry about anything & Anas team always go that extra mile. Ana is easy and direct with her communication, with an approachable manner she is always making it a seamless operation with us being so far away from our home.
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Private housekeeping
Discreet and highly personalised, our service is crafted around the things that matter most to you.
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Short term rental management
We deliver the regular rituals of care that enable homes and holiday spaces to run smoothly, and beautifully.
