Fully managed
What we do
End to end management of elegant places and spaces.
We manage a portfolio of short term and AirBnB rentals throughout Auckland. Highly personalised, our end-to-end service manages every aspect of your investment, from property preparation to listing and bookings management, cleaning and resetting, guest customer service and beyond. Simply hand us the keys, and we'll do the rest.
Full managed service offering
End to end management of elegant places and spaces.
- 24/7 support: Our dedicated support team is on call for all guests and owners around the clock, ensuring a seamless and enjoyable stay
- Premium turnovers: Our expert housekeepers take care of cleaning, linen changes, laundering and restocking to ensure a hotel-worthy check-in every time.
- Linen and consumables: Perfect details make all the difference. We provide hotel-grade, all-white linen, Eco Store consumables and a curation of decadent favours for your guests.
- Maximised returns: Our support is specifically designed to help you maintain high occupancy and nightly rates so you get the best out of your investment.
- Boutique gift boxes: For longer stays, we offer curated gift boxes to make your guests’ stay even more memorable.
Living overseas & knowing our property is in caring hands offering us an A+ service is reassuring. We don't have to worry about anything & Anas team always go that extra mile. Ana is easy and direct with her communication, with an approachable manner she is always making it a seamless operation with us being so far away from our home.
Matters does not disappoint - I recommend to all colleagues in need of housekeeping & general house management. Those hidden hands are appreciated in our very busy household. We have been with Ana & team for 2 years.
Top team; so greatful we stumbled across Matters upon moving home from Hong Kong.
Absolute Wizard! Eye for detail like no other, we adore Ana's team, we have been with her since June 2021. Her manner is enthusiastic which rubs off on her staff who greet us 3 times a week with a smile & leave behind a squeaky clean home xx
Ana is exceptional; with her hands on the pulse at all times & honest communication we feel our family home is in safe hands & handled with the utmost care. 100% +++ recommend Ana & her team of fantastic housekeepers who turn over our home efficiently and exceptionally.
Our airbnb is in dedicated hands on hands. Direct & consistent communication makes it easy to know exactly where we are at & allows open lines of comms with an infectious bubbly & friendly voice behind each phone call. Ana is great; her staff are reliable. We highly recommend Matters. Nga Mihi
We work huge JOBS we also have loads of kids...Ana's team of housekeepers are immaculate. They go the extra mile + every time. Ana has an eye like no other & a relatable, personable demeanour to match. Our household wouldn't function in seamless order & upkeep like it does without her service. Love XX
Kind words
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