Matters Journal
LIVING STYLISHLY STARTS HERE
Welcome to the Luxe Matters Journal, where New Zealand’s finest homes meet expert guidance. Explore elegant housekeeping insights and refined tips from industry specialists to maintain a home that is impeccably cared for and effortlessly luxurious.
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Why Commercial Cleaning Is an Important Investment for Your Business
At Matters, we've spent years perfecting a high standard of care in the homes we look after - and we're now bringing that same standard to commercial spaces across NZ. Introducing our new certified commercial cleaning service, built on the idea that a clean, well-kept space is often the first impression a business makes.
What Is the Difference Between a Mothers' Help and a Nanny?
Mothers' Help is postnatal home support that keeps your household running after a new baby arrives. Meal prep, laundry, siblings, errands - the domestic rhythm managed with care, so you can focus on what matters most.
How to Choose Between Private Housekeeping and Executive Housekeeping for Your Luxury NZ Home
Whether your luxury home needs immaculate daily upkeep or full lifestyle management, the right housekeeping service makes all the difference. We break down the key distinctions between private and executive housekeeping so you can find the perfect fit for your Auckland, Queenstown, Wanaka, or Christchurch property this season.
How to Reduce Vacancy Rates for Your Short-Term Rental in New Zealand
Empty nights are the bane of anyone who owns a short-term rental property. The home can be beautifully designed, immaculately clean, and in the perfect location, yet still have a booking calendar full of gaps. And while a few unbooked nights here and there aren’t much to worry about, over a season they soon add up, eating into your overall return.
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Airbnb Pricing Strategy: How to Set the Right Nightly Rate in Auckland, Queenstown & Wānaka
Pricing is one of the hardest parts of running a successful Airbnb. Set your nightly rate too high, and the calendar stays quiet. Set it too low and the bookings come in, but the return never quite reflects the value of the property.
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Why Private Housekeeping Is a Must for Your Property
There’s a difference between cleaning a property, and caring for it. For discerning homeowners, a cleaning service that treats every property the same won’t ever meet the standards you expect. The house may look fine on the day, but over time, finishes dull, high-use areas start showing signs of wear, and the responsibility for noticing these things falls on you.
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Daily vs Weekly Housekeeping: What’s Right for Your Lifestyle?
It’s difficult to fully relax in a home that keeps demanding your attention. You notice it after sitting down at the end of a long day; a film of dust catching the light, scuffs on the wall, floors that never quite look clean. Nothing is wrong, exactly. But the house doesn’t feel settled, either. And that low-level visual noise stops you from ever feeling truly at peace.
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How to Increase Your Short-Term Rental Profits with Professional Management
The decision to turn your property into a short-term rental often starts with an optimistic outlook. All you need to do is list the property, provide a good service, and the right guests will come rolling in. Right?
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AI-Powered Housekeeping: How Smart Technology is Reshaping Property Management in New Zealand
In a world of rapidly advancing technology, even the most traditional tasks are getting a futuristic upgrade.
How Seasonal Deep Cleaning Enhances Your Home’s Longevity
A beautiful home is more than what you see on the surface. Regular vacuuming and tidy-ups may keep things looking presentable, but real longevity comes from giving your property the kind of thorough care that protects its structure, finishes, and atmosphere.
Top Trends in Home Management 2025
In 2025, home management is undergoing a transformation. No longer just about keeping things tidy or ticking off chores, it now intersects with technology, wellness, sustainability, and design to shape the way we live. The modern home is a dynamic ecosystem – one that responds to our routines, supports our wellbeing, and reflects our values.
5-Star Airbnb Cleaning Standards: How to Impress Your Guests
In the short-term rental market, presentation is everything. Whether you’re hosting for the first time or managing a high-performing Airbnb, you’ll know (or soon find out!) that guests expect more. Cleanliness, comfort and attention to detail are no longer nice-to-haves, they’re essential for five-star reviews, and repeat business.
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How to Choose the Best Housekeeping Service for Your Home
Modern housekeeping has evolved. It’s no longer just about ticking off a cleaning checklist, it’s about creating a home that supports your lifestyle, reflects your values, and runs effortlessly in the background. With today’s busy routines and high expectations, many homeowners in New Zealand are turning to house management services that offer more than a surface-level tidy.
How to Maintain a Clean and Inviting Airbnb Property
Airbnb guests expect hotel-standard hygiene as a baseline. Sparkling bathrooms, freshly laundered linens, dust-free surfaces and a welcoming scent aren’t optional, they’re must-haves. A single oversight can lead to lower ratings and lost bookings.
"The property is really comfortable."
"Cannot speak more highly of this place with the professionalism and flexibility of the team. We encountered problems with the road closures and they allowed us to stay longer and gave us the option to stay an extra night. Place is STUNNING! Fantastic area, so clean and gorgeous and the fireplace in winter was magical. BOOK. NOW!"
"Had a comfortable stay. The place was clean, quiet, and exactly as described. Host was responsive and easy to communicate with."
Beautiful house, premium kitchen, lots of room with great views from all of them, nice secluded area. I loved the layout of the house with all of the bedrooms upstairs, felt like it had a lot of character, made me feel right at home.
This place was great for our family group. There was plenty of space. A nice large kitchen made it easy for everyone to help with the cooking. The armchairs and sofa were comfortable, whether for conversation or watching the football. There were plenty of heat pumps as well as a fireplace and bonus sauna!
Warm and cozy, homie vibe
We had a great stay at this Queenstown property and would happily recommend it. It was really well looked after, check-in was straightforward and easy, and communication with the host was quick and seamless throughout. Having dedicated parking made arriving and getting around so much easier. There’s EV charging a 2-3 minute drive away from the property, which was a great bonus. The location was ideal, just a few minutes drive to Five Mile Shopping Centre for groceries, with plenty of great eateries and restaurants close by too, including a really nice Japanese restaurant. It's also about a 5 minute drive to Queenstown Airport, while still being a short drive to the wider Queenstown area and lake front. The two-bedroom villa was comfortable, and exactly as described, with everything we needed for a relaxed stay, fast WiFi, Netflix, a well-equipped kitchen, and views of The Remarkables. We'd definitely stay here again.
Stayed here with a friend while exploring Central Otago and this Queenstown villa exceeded expectations. The property was spotless, beautifully presented, and exactly as described.
The view of the Remarkables was stunning. It made every morning coffee in the courtyard a highlight. The villa is peaceful, comfortable, and perfectly set up for two guests, but it would easily accommodate up to four with two bedrooms. The linen and beds were comfortable. There was ample storage.
Loved the open-plan living area and fully equipped kitchen. The wifi was fast, no lagging netflix movies. The accomodation was well heated and cosy. After long days exploring the region, it felt like a home away from home.
The location is excellent, just minutes from Five Mile Shopping Centre and Queenstown Airport, with easy access to Queenstown CBD, Arrowtown, Glenorchy, Coronet Peak, and The Remarkables ski fields. Dedicated secure parking was an added bonus and made getting around easy.
Communication was seamless from booking through to check-out, and the property was exceptionally well maintained throughout. We would happily stay again and highly recommend it to anyone looking for a quality Queenstown stay that offers the perfect balance of comfort, convenience, location, and value.
Matters go the extra mile and completely transform our home - I look forward to Thursdays as it's the day they come!
We used Global Matters to clean our home in Remuera post renovation and before going on the market. Their attention to detail and extremely high standards, left the house absolutely sparkling. Thanks Ana & team!
Ana's team did a great spring clean for my kitchen and pantry, excellent attention to detail and very time efficient.
Ana and team have done a wonderful job for us taking care of our AirBnB. The cleans are thorough, linen of top quality and well cared for. They are very easy to contact and communicate with and on top of all the jobs that need doing. We have used the team multiple times and will continue to do so.
Ana and her team have been amazing!! So reliable and go the extra mile always!!! I’m very impressed with what services Matters has done from management of short term rentals to maintenance to special requests from tenants and not only are they great to me as a property owner but also so accommodating to the guests too!! Highly recommend Matters for your cleaning and short term property management!
Fantastic. Super hard worker. Thanks
A fantastic team that are great to deal with and always deliver to a very high standard. Great attention to detail and the team go the extra mile to make sure a great job is done. Great communication across the whole team. Highly recommend.
Impeccable communication, impeccable attention to detail and much more than I could ever hope for.
Absolutely incredible. Ana and her team are magic fairy godmothers who make life manageable and my home better than I could’ve imagined. Highly recommend.
Ana and her team completely sorted and reorganised my house to accomodate some AirBnB bookings. the house has never looked so good. Nothing is a problem and everything is done to a high standard. Highly recommemd A++++
We work huge JOBS we also have loads of kids...Ana's team of housekeepers are immaculate. They go the extra mile + every time. Ana has an eye like no other & a relatable, personable demeanour to match. Our household wouldn't function in seamless order & upkeep like it does without her service. Love XX
Our airbnb is in dedicated hands on hands. Direct & consistent communication makes it easy to know exactly where we are at & allows open lines of comms with an infectious bubbly & friendly voice behind each phone call. Ana is great; her staff are reliable. We highly recommend Matters. Nga Mihi
Ana is exceptional; with her hands on the pulse at all times & honest communication we feel our family home is in safe hands & handled with the utmost care. 100% +++ recommend Ana & her team of fantastic housekeepers who turn over our home efficiently and exceptionally.
Absolute Wizard! Eye for detail like no other, we adore Ana's team, we have been with her since June 2021. Her manner is enthusiastic which rubs off on her staff who greet us 3 times a week with a smile & leave behind a squeaky clean home xx
Top team; so greatful we stumbled across Matters upon moving home from Hong Kong.
Matters does not disappoint - I recommend to all colleagues in need of housekeeping & general house management. Those hidden hands are appreciated in our very busy household. We have been with Ana & team for 2 years.
Living overseas & knowing our property is in caring hands offering us an A+ service is reassuring. We don't have to worry about anything & Anas team always go that extra mile. Ana is easy and direct with her communication, with an approachable manner she is always making it a seamless operation with us being so far away from our home.
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